OpsPromptAIAI for field-service companies
Put AI to work for your crew, on your own documents.
OpsPromptAI reads your handbook, manuals, procedures, forms and videos, and answers your crew's questions from the job site on a phone, iPad or desktop, with the page it came from. For them, it's just asking a question. For you, it's the phone call to the office that doesn't happen. Watch a day at Ridgeline Mechanical.
Opens at 1:42, the moment the answer points to. In the app, company videos play from your own Microsoft 365.
Recent gaps
| Day | Question | Reason | Status |
|---|---|---|---|
| Sep 25 | Do we get paid for travel to the Macon warehouse? | No matching content | New |
| Sep 24 | What's the part number for the Lennox blower relay? | No matching content | New |
| Sep 23 | Who do I call for a lift rental after hours? | No matching content | Resolved |
Review before publishing
| File | Folder | Level | |
|---|---|---|---|
| Norvane RX-3 Install Guide.pdf | Manuals | Everyone | New |
AI your company can actually use
Keep up with technology without turning your company upside down.
AI can now read a company's own documents and answer questions about them in plain language. OpsPromptAI puts that to work in your company: practical, safe, set up for you, and at one flat monthly price.
Grounded
Your documents, not the internet
The AI answers only from what your office publishes, shows the page each answer came from, and says so when your documents don't cover something instead of guessing.
No learning curve
Nothing for your crew to learn
No prompts, no AI training, no new passwords. Your crew asks a question the way they'd ask the office, in English or Spanish, in an app that carries your company's name.
For the office
AI that helps run the content, too
It groups unanswered questions into themes. With Enhanced, it also drafts FAQ answers and procedure fixes for you to approve, and re-checks open questions after you publish.
Guardrails
Built in, not bolted on
Security levels remove documents before the AI sees anything, personal matters go to a person, reports never show who asked, and your data isn't used to train AI models.
Why crews use it
Answers on the job, not after the callback.
From your documents
The answer, and the page it's on
Every answer comes from your own handbook, manuals and procedures, with the page linked. If it isn't in your documents, it says so instead of guessing.
Step by step
Guided fixes with safety stops
Your troubleshooting procedures become tap-through guides. Safety steps come first and can't be skipped, and every step reads exactly as you wrote it.
En español
English or Spanish
Ask in Spanish, get the answer in Spanish, citing your English documents by name so everyone lands on the same page.
For the office
Every question it can't answer becomes your to-do list.
Your office adds documents on one page, with no SharePoint skills needed. Questions your documents don't cover show up with no names attached, so you know exactly what to write next.
- A question comes inA tech asks something your documents don't cover yet.
- It becomes a gapThe assistant says so, and the question lands on your Insights page.
- You publish the answerDrop in the document that covers it.
- Answered from then onThe next person gets the answer, with the page.
With Enhanced, the assistant also drafts a company FAQ answer from one sentence you type, and closes gaps overnight once your documents answer them.
Fits the way you already work
No new passwords, no app store, no IT project.
Sign-in
The accounts your crew already has
People sign in with their Microsoft 365 or Google Workspace account. No company email? A one-time code by email works too. Turn off someone's company account and they're out here as well.
Setup
Scan a QR card, and you're in
We set up your app and your people ahead of time and produce QR cards for the shop, trailers and trucks. Scan, sign in, add to home screen.
Devices
Phone, iPad or desktop
It's a web app: on the home screen of any phone or iPad, and in any browser on a desktop, where your office also publishes and reviews.
Forms and security
A forms library and security levels
Every company form in one place, always the current version. With Enhanced, put documents into up to three levels so each person only gets answers they're cleared for.
What's included
Everything your crew needs to stop calling in.
- AI answers from your documents, with the pageAll plans
- Pay, leave and personal matters go straight to HRAll plans
- Company forms libraryAll plans
- Company videos, at the right momentAll plans
- Guided troubleshooting proceduresAll plans
- English and SpanishAll plans
- Publishing page for the officeAll plans
- Knowledge Gaps and the Insights pageAll plans
- Sign-in with Microsoft 365 or Google Workspace accountsAll plans
- Phone, iPad and desktopAll plans
- Setup with QR cardsAll plans
- Form pages and Adobe form importEnhanced
- Document security levelsEnhanced
- People management for your adminEnhanced
- Field feedback on guided proceduresEnhanced
- The assistant drafts fixes and FAQ answers for reviewEnhanced
- Upload assistant for the officeEnhanced
One flat price for up to 25 employees. Try Enhanced for 90 days at your Base price.
Security & privacy
Built so nobody gets singled out.
Only the people you invite
Secure Microsoft sign-in. Remove someone and their access ends.
No names in reports
The office sees which questions went unanswered, never who asked. Small counts stay hidden.
Sensitive topics go to a person
Pay, leave and personal questions go to HR before any AI is involved, and their words are never stored.
Questions
What owners ask us
Does my crew need to know anything about AI?
No. They ask a question the way they'd ask the office, and the answer comes back in plain language with the page it came from. The AI does its work behind the scenes.
Does my crew need to install an app?
No. They scan a QR card, sign in with the Microsoft 365 or Google Workspace account they already have, and add it to the home screen. On a desktop it opens in any browser.
What if the answer isn't in our documents?
It says so and points to your office contact, and the question lands on your to-do list so you can fill the gap.
Can it get things wrong?
Every answer shows the page it came from, so anyone can check it. It answers only from your documents, never from the internet.
What does the office have to do?
Drop documents in when they change, and look over the unanswered questions each week.
Does it work in Spanish?
Yes. Ask in Spanish and the answer comes back in Spanish, citing your documents by their names.
Can we keep some documents from some people?
Yes, with Enhanced. Put documents into up to three levels (for example everyone, leads, managers). The assistant filters out anything above a person's level before it writes an answer.
What happens to our data if we leave?
Your app, your published documents and your stored questions are deleted from the service. We keep only the offboarding record your contract describes. Your documents were always yours.
See AI answer your crew's questions.
Two hours with the real app, set up for a sample company. Book a time that suits you.